Counselling Services
Your Wellbeing Matters. We're Here to Help.
At SWAST, we understand that life’s challenges — whether personal or work-related — can sometimes feel overwhelming.Hence our Counselling Services, as part of the Employee Assistance Programme (provided in partnership with CiC Wellbeing), are available to all staff and immediate family members. Whether you’re facing stress, relationship issues, or a more significant mental health concern, we offer confidential, professional support to help you cope, recover, and thrive.
What We Offer
Confidential Counselling Support
Our counselling service offers free, confidential support for a wide range of personal and work-related issues. We provide both short-term therapy and solution-focused support to help you address your challenges.
Areas We Can Help With
- Work-related stressand burnout
- Anxiety, depression, and mental health struggles
- Relationship issues and family challenges
- Grief, loss, and bereavement
- Low self-esteem and confidence
- Life transitions (e.g., return to work, retirement)
Our Counselling Approach
We offer in person or virtual individual, one-on-one counselling sessions tailored to your needs. Our highly skilled, qualified counsellors are experienced in a variety of therapeutic techniques, including:
Cognitive Behavioural Therapy (CBT):
To help change negative thought patterns and behaviours.
Person-Centred Therapy:
A more holistic approach focused on providing a safe, empathetic environment.
Solution-Focused Brief Therapy (SFBT):
Focuses on finding practical solutions to current problems.
Trauma-Informed Therapy:
Specialised support for those dealing with the effects of trauma, including EMDR.
Our Counselling Approach
We offer in person or virtual individual, one-on-one counselling sessions tailored to your needs. Our highly skilled, qualified counsellors are experienced in a variety of therapeutic techniques, including:
Cognitive Behavioural Therapy (CBT)
To help change negative thought patterns and behaviours.
Person-Centred Therapy
A more holistic approach focused on providing a safe, empathetic environment.
Solution-Focused Brief Therapy (SFBT)
Focuses on finding practical solutions to current problems.
Trauma-Informed Therapy
Specialised support for those dealing with the effects of trauma, including EMDR.
How It Works
Referral
Please speak to your manager who can refer to the Wellbeing service for an assessment and further referral.
Confidential Assessment
You'll have an initial meeting with a qualified counsellor to discuss your concerns and begin creating a treatment plan tailored to your needs.
Ongoing Support
You’ll receive regular sessions. By a qualified professional.
Follow-Up Care
If needed, we will provide follow-up services or further support including referrals for long-term mental health care.
Confidential, Accessible, and Flexible
24/7 availability
Access support at a time that suits you, whether you’re dealing with an urgent issue or seeking ongoing support.
Confidentiality
Your sessions are completely confidential. No information is shared with your employer or colleagues without your consent.
Convenient access
You can meet in-person or via virtual appointments (video or phone), depending on your preference and location.
How can the EAP service help me?
When to Use the EAP
The EAP is available to you whenever you need it. You don’t need to be in a crisis to access support — it’s for everyday challenges, big and small. Some signs that you may benefit from using the service include:
- Ongoing stress, burnout, or anxiety
- Struggles with work-life balance
- Family or relationship difficulties
- Coping with grief or loss
- Difficulty recovering from injury or illness
- Need for financial or legal guidance
It’s important to seek help early, as addressing concerns sooner can prevent bigger issues later.
How can I Access EAP Services?
Speak to your manager, who can refer you to the Wellbeing Service for further assessment and access to EAP services.
24/7 Counselling
Speak to licensed professionals about stress, anxiety, depression, or personal issues.
Financial & Legal Advice
Get expert guidance on debt management, or legal concerns.
Work-Life Balance Support
Resources to help manage workload, relationships, and personal growth.
Crisis Support
Immediate help for urgent emotional or psychological needs.
Health & Wellness Resources
Tips on nutrition, fitness, and maintaining a healthy lifestyle.
IS the service confidential?
Confidential & Professional
All EAP services are strictly confidential. Your privacy is a top priority, and nothing will be shared with your employer or colleagues without your consent.
- Free of chargeto all SWAST employees
- Confidential support available at any time
- Delivered by qualified professionals who understand the unique demands of working in the emergency services
What is the SWAST EAP and Wellbeing service?
The SWAST Wellbeing service is a free, confidential service available to all SWAST employees provided by Ravenscroft Health in partnership with CiC Wellbeing. It provides a range of services aimed at improving your wellbeing, including counselling, mental health support, physiotherapy, and more. Whether you’re dealing with personal difficulties or need help managing work-related stress, our programme is designed to support you in a holistic, compassionate way.
Supporting Your Mental Health and Wellbeing
Your mental and emotional health are just as important as your physical health. Our counselling service is here to support your overall wellbeing, offering a safe space to talk and access the help you need. It’s important to reach out early and talk to someone if you’re struggling — we’re here to listen and help you navigate through the tough times.
Get Support Today
Taking the first step towards getting help is often the hardest. But you don’t have to go through it alone. We are here to support you every step of the way.
24/7 Helpline:
+1 123 456 7890
WEBCHAT:
counselling@swasteap.nhs.uk
Access the EAP Online Portal:
[Link to Portal]
You’re Not Alone
Whether you’re dealing with a personal challenge, experiencing work-related stress, or struggling with mental health, we are here for you. We care about your wellbeing — and we are committed to providing the support you need.
Call Us
0800 072 0191 Or +44 1392 301187
Email Us
SWAST@ravenscrofthealth.co.uk
